Our Core Team/Deep experience forging insurance & benefit solutions

Our Core Team: Years of Experience and a Commitment to Superior Customer Service

Mark Baker, Principal

Mark is the founder and owner of The Baker Benefit Group and is responsible for developing and managing client relationships.

In this capacity, Mark cultivates strong partnerships with The Baker Benefit Group’s clients and maintains close working relationships with insurance carriers. Mark is involved in all facets of new and ongoing client relationships including product design, plan implementation and program management.  With more than 25 years of experience in the insurance industry and more than 15 years as a broker, he brings a unique set of skills and knowledge to client relationships. 

Mark is a frequent speaker at disability insurance and human resource events, including:

  • College and University Professional Association regional and national conferences

  • Life Insurance Marketing and Research Association 

  • Disability Management Employer’s Coalition National Meeting

  • The International DI Society Annual Meeting

Contact: mbaker@tbbgroup.net     203.894.1420

Susan Lloyd-Rees, Director, Client Management

Sue has worked at The Baker Benefit Group for more than eight years and has more than 30 years’ experience in the insurance industry. She is responsible for customer account management, project management, insurance carrier coordination and other types of support for client insurance programs. Sue’s experiences are numerous, having worked with individual and group life and disability insurance at a large insurance carrier for more than 25 years. Sue is an accomplished project manager, and provides superior client service to all customers she works with.  

Contact: slr@tbbgroup.net    877.321.4427 ext. 104

Raffaella Peters, Director, Client Management

Raffaella is an experienced National Accounts service professional with a career spanning the non-profit, government and private sectors. She currently has account management responsibility for several higher education clients and is involved in all areas of operations for The Baker Benefit Group. Her broad range of operations, sales and service experience include more than 20 years in the insurance industry with a focus on project and program management. Raffaella’s experience and approach to client management drives strong and lasting client relationships.

Contact: rpeters@tbbgroup.net    877.321.4427 ext. 108